“No crisis, but a story that everyone knows. We once had an internal campaign about diversity. Eventually, a brochure about it ended up on everyone's table. We don't know who, but someone put the cover online as a photo with, let's put it subtly, a not-so-positive sentiment. Within no time, it was on GeenStijl and we received 250 sarcastic to negative comments under it.
Not nice, but it was a great opportunity to show how our people have to pay attention to what they put out there – and how. One rule of thumb has remained: we always start by tackling factual inaccuracies. Because after all, everyone has the right to an opinion, no matter how unfounded.”
Volume Delta Lloyd and OHRA webcare“We have one dedicated webcareer saudi arabia mobile phone number list Around that is a shell of four employees who help out when we need to scale up. That is sporadic, especially around campaigns or for specific issues when we have been to Radar or Kassa . Otherwise, one person is enough – it is not necessary to respond to all messages. Of the 750,000 OHRA customers, we receive around 200 messages per week, of which ten to fifteen actionable interactions remain daily. The volume of reporting about Delta Lloyd is larger, but the number of interactions is almost the same.”