7 Send messages about holidays and birthdays

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The biggest chance to stand out from the rest of the customer service representatives is to send your customers personalized free emails or cards. Offer them a small gift with their next purchase or a discount a week before and after the holiday. For this, you can use various special customer service apps, such as Happy Birthday Letter , for example. It collects your customers' emails and automates the entire process. Wishing a customer a good day or happy holidays can make a big difference as they feel appreciated.

promotion, birthday, discount
Source: Vend POS

#8: Create a detailed FAQ section.
Along with active customer support, create a detailed FAQ page. In fact, 40% of buyers twitter data prefer self-service over talking to agents. A well-written FAQ section can encourage your customers to anticipate their needs before they ask for help. Check out the best practices your FAQ page should include:

Provide additional information about your company – allow your customers to get to know your business better;
Cover common support questions – save your customers time by analyzing specific issues based on your customer experience ;
Keep your answers simple – don't mislead your customers by avoiding buzzwords and jargon.