When making every business decision, the premise must always be the improvement and optimization of the customer experience.
A customer-centric corporate culture isn't complete phone number list without working on after-sales relationships: it's vital to ensure customers get the most out of your products and services. Onboarding programs are an excellent option for this.
An onboarding process allows users to learn more about the products they've purchased and how to use them to meet their needs. You can then enroll loyal customers in loyalty programs to offer them discounts, offers, or special promotions.
Customer loyalty programs generate a large number of benefits:
They improve your online reputation. Satisfied customers are happy customers. If your customers feel valued, they'll stay with you.
Increase your revenue. It's proven that a repeat customer can spend up to 30% more on a new purchase than a new customer. Furthermore, it's more expensive to acquire a new customer than to retain an existing one.