How much does this feature cost? This feature i

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How do I enable this feature? The feature is immediately available to all Batch customers using the profile-based omnichannel data model .

Pierre Tam-Anh Le Khac
If this key is leaked, you must reset it immediately. Before this update, you had to go through the Batch support team.

Key functional improvements
New APIs section in Company Settings for Batch Admin Users: We have introduced a dedicated APIs section in your company account settings, which allows admin users to view and reset the Rest API key autonomously. Please note that this process comes with a series of warnings.

Immediate and irreversible reset: Resetting the Rest API key is an immediate and irreversible action.

An optimized customer experience
Prior to this product update , initiating a REST API key reset request involved a multi-step process:

Send an email to the Batch support team.
Wait for their response.
Schedule a time for the reset.
Your benefit today: you can now reset the REST API key directly on the Batch dashboard, without having to request help from the Batch support teams.

FAQ
Who can benefit from this feature? All our customers benefit from this feature. Only Batch users with administrator rights can use it.

s available at no additional cost on all plans.

How to enable this feature? It is available automatically.

Pierre Tam-Anh Le Khac
Product Marketing Manager @ Batch


Abandoned cart recovery is a classic use case for CRM professionals.

Recovery rates vary, with e-retailers able to recover up to 30% of lost revenue through automated, personalized reminders within hours or even minutes of cart abandonment.

To meet this dual need for accurate mobile phone number list responsiveness and personalization, the cart abandonment use case requires a customer engagement platform that can manage customer data and events in real time.

In this article, we explain how the Batch Data Platform manages these dimensions of real time, scalability and personalization to optimize the use case of shopping cart abandonment.

Generating the add_to_cart event
With the abandoned cart use case, we set up the scenario that allows us to relaunch to re-engage users who have left items in their cart without finalizing their purchase, following a period of inactivity determined by the CRM team.

It is a process involving several steps and specific triggers.