Results Since 2018, Vedisoft has connected several hundred entrepreneurs who were not previously familiar with Internet telephony to the Telephonist service via MCN Telecom multi-channel numbers. Thanks to special tariff conditions and high signal quality, newly connected subscribers have stable access to external call center services and do not overpay for mobile communications. The cooperation between Vedisoft and MCN Telecom strengthens the reputation of both companies as reliable providers of telecommunications services for business and contributes to the growth of customer loyalty.What is IVR? This abbreviation comes to us from the world of telephony. When deciphered, it sounds like Interactive Voice Response, which means “interactive voice interaction”. (pronounced “ayviar”), they mean a menu for routing calls within a PBX, voiced by voice.
It can be heard during a call to a bank, a clinic azerbaijan cell phone number list or a car center. It is an automated system, most often consisting of pre-recorded phrases that direct the client to the desired section - to connect with a specialist or listen to information. How does IVR work? To start working, you only need a virtual PBX (PBX) and, accordingly, access to IP telephony. If you need more functionality, office telephony is integrated with additional software. When calling a company that uses such a service, the first thing we hear is a greeting. It can be recorded by a speaker or generated by a computer. After that, we get to the main menu, where we can select a service by pressing the phone buttons or using voice commands.
The user's route scheme can have several nesting levels, where each point offers options for further developments. If the IVR has access to customer data from the CRM program, then individual variables can be substituted into messages from the relevant sections - the amount of debt, the order number or the appointment details. Usually, any section has a simple return to the main menu, it is necessary in case of an error or when receiving several services at once. At the end of the conversation, the voice assistant can offer to order a call back from a specialist or evaluate the quality of the service. What types of IVR are there? Unlike operators or secretaries who manually process all information, automatic telephony interaction systems are based on automated solutions.