Reduce Return on COD by Offering Instant Discounts on WhatsApp

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By using WhatsApp’s automatic notifications, you can inform them about the payment received, order confirmation, and delivery status. This will help enhance their trust and engagement with your brand.

3.
Cash on delivery orders see the highest number of cancellations and returns. Various customers choose COD, but at the time, they refuse to take the order or pay for it. This is called Return to Origin (RTO) issues.

The order is returned, and the eCommerce business owner must incur double shipping charges.

You can limit these risks by sending a WhatsApp verification message after argentina phone number list they process the COD order. For example, set up an automated WhatsApp reminder for COD orders to ensure the buyer ‘remembers’ having purchased from your store.

Furthermore, you can minimise these losses; the best approach is to provide instant discounts to customers through WhatsApp during their purchase, particularly when they are about to order COD. This can be bait for customers to buy pre-paid orders to avail themselves of extra discounts.

4. Use Carousel Templates
This innovative template, recently launched by Meta, is getting a lot of attention these days.

Carousel templates let you send up to 10 scrollable cards. Each card can feature images or videos, detailed descriptions, and two buttons that could link to replies, phone numbers, or URLs. By offering all the information in a compact format, carousel templates improve interaction.