Strategies to reactivate inactive customers

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Now that you know who your inactive customers are and why they may have drifted away, it’s time to implement strategies to bring them back.

1. Offer personalized incentives
Personalization is one of the main keys to winning back inactive customers. Therefore, offer exclusive promotions or products that meet the customer’s interests, based on their purchase history.

Phrases like “We missed you” or “See what’s new for you” in targeted messages can pique a customer’s curiosity and interest.

Additionally, using the Digisac platform to centralize communication across brazil phone number list different channels such as WhatsApp, email and SMS facilitates this personalization, ensuring that each message is relevant and targeted to the right audience.

2. Omnichannel campaigns
Recovering inactive customers is more efficient when done across multiple communication channels. Therefore, integrate emails, SMS, and retargeting ads to reinforce your message.

Every customer has different preferences on where and how to communicate, so it’s crucial to be present on the right channels.

This way, through Digisac you can implement an omnichannel approach in a fluid way, sending consistent messages on each platform and ensuring that customers receive your communication in an integrated way.