Video is a double-edged sword

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With 44% of employees now using video more than email, four out of five financial services professionals expect increased regulatory scrutiny of video communications.

Video conferencing and webcams pose the greatest risks in terms of data privacy and employee misconduct, according to 36% of respondents across all industries. This is because screen sharing is the most commonly used feature in a collaborative environment, according to 73% of respondents.

One of the surprising findings was that the camera was the feature that was most often turned off, with organisations taking an over-the-top approach to limiting risks.

Organizations are deploying multiple communications platforms
Today, 45% of organizations use four or more belgium mobile database tools, all of which pose compliance challenges when collecting and receiving data. Two-thirds (67%) expect the use of these tools to grow.

The most commonly used tools include Microsoft Teams, Zoom, Webex, Slack, RingCentral, and Symphony, as well as mobile chats like WhatsApp and online whiteboards. 45% of respondents said they wish their current archiving provider could capture written communications without recording video or audio.

Documentation plays a key role in ensuring regulatory compliance
Organizations are required to provide complete documentation to investigators, regulators, or auditors in a timely manner. The problem with multiple communication channels is that the process of searching for information is cumbersome.

The report found that 64% of organizations rely on lexicon and keyword searches, while 57% still use a manual approach to collect data. Most organizations (85%) face challenges in finding records. As a result, they face fines and penalties because they are unable to provide comprehensive data for compliance purposes.