Thanks to its high-quality flight jackets and collaborations with trendy brands, Alpha Industries has developed from a traditional company to a pioneer in e-commerce over the years. With the modernisation of the company, Alpha Industries ventured into the B2C sector in 2010. In the meantime, the products are distributed via 10 different shops, one each for every country Alpha Industries is operating in and are thus available throughout Europe.
Challenge:
Processing of return shipments
Training of temporary staff
Solution:
Due to the updating of all stocks in real bosnia and herzegovina telegram screening time and the direct integration of Pickware WMS in Shopware, the spatial separation between warehouse staff and the e-commerce team is no problem. Due to the digital process management, all actions performed in the warehouse can be directly tracked by the clerks at the head office. The photo function of the mobile barcode scanners allows the warehouse staff to document the status of unauthorised return shipments by photo, for example. This enables the customer service team, who work almost 350 km away, to assess and quickly process return shipments. Real-time updates and location-independent data access enable smooth communication between the warehouse and headquarters.
The training of new employees is also uncomplicated, despite the large warehouse area of almost 5,800 m². Thanks to the intuitive user interface of the mobile barcode scanners in combination with apps for warehousing and picking, new warehouse employees quickly find their way around. Pickware WMS also supports them by displaying the shortest routes while picking, which saves valuable time especially in dynamic warehousing. Overall, Alpha Industries has recorded time savings of almost 60 % through the digitalisation of the processes around the warehouse, shipping and returns management.