- Mikhalych, have you seen that a new firmware has been released for our devices, I found it on the manufacturer’s website.
- Well done, Vasya! Did you download it?
- Yeah!
- Well, shall we pour it?
— One by one?
- Why bother? Let's do everything at once. They're still in test mode anyway.
- Go ahead. You're right. And then we'll set it up.
No sooner said than done. We've stitched it.
- Mikhalych, why don’t they turn on?
- HOW???
- Yes, just like that. Completely! And there's no turning back. They stand there like dead.
— Call the supplier.
- You know, we rolled out an update and your devices died!
— Have you read the update documentation?
- No, why not? The update has already been released.
- You are idiots! It says on the first page that updating these devices is not recommended yet! They just stop working! The update for them will come later!
- How would we know? We'll have to ask the manufacturer.
- And when will he answer?
— I don’t know. They’re on Christmas break. They’ll canada mobile database sometime. And whether they’ll be able to fix your errors remotely or whether you’ll have to send the devices to them, I have no idea.
Two months have passed.
- So what about the devices?
- What! You'll have to send them to the developer and wait your turn. It turns out you're not the only smart ones. And of course you'll have to pay. Not covered by warranty.
- Oh!
— From now on, read the documentation first.
Do you think this is a fairy tale? Not at all. The case is taken from real life. For obvious reasons, I will not name the company or the country.