Make sure you account for theft and fraud when creating your policy around lost packages. You need to have internal policies in place, especially if you sell higher-price-point merchandise and a customer is repeatedly claiming damage or loss.
The standard practice is to escalate to the fraud team after a certain number of repeated claims, but figure out what works for your business and price point.
Where to put your BFCM lost packages greece telegram screening policy
Focus on this policy in your FAQ page and help center, plus in relevant Macros for when customers write in to ask. If it’s an item at a higher price point, consider including the policy (or at least a link) in your confirmation emails.
Your FAQ page and help center
Your knowledge pages (whether a simple FAQ page or a dedicated knowledge base or help center) offer convenient answers to simple questions and give agents more time for unique, challenging, or VIP conversations. When done right, they will deflect tickets, answer pre-sale questions, and ultimately drive revenue for your business.