Writer Understanding Customer Satisfaction Metrics

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Trusted by large Indonesian companies, SoftwareSeni's integrity and team's professionalism have made SoftwareSeni widely trusted by large companies in Indonesia, such as Traveloka, Angkasa Pura, Astra International, Canny Class, Yogyakarta Presidential Museum and many other large companies entrust them to solve the digitalization of their companies. need. Software art. Writer Arhid Maulana Share this article Customer satisfaction can serve as an indicator of business success.


Customer satisfaction itself is the customer's response to the chile whatsapp resource extent to which the company's products or services meet the customer's own expectations or hopes. In today's digital age, businesses must respond intelligently to customer evaluations of the products or services they offer. Of course, good reactions or reviews from customers can guide companies to continue to innovate and create products that truly suit consumer needs. At the same time, customers' adverse reactions or comments can be used as evaluation materials so that future business can be done better.


Indeed, meeting customer expectations is not an easy task, especially in the current increasingly fierce business competition in the digital era. Therefore, companies must understand customer satisfaction indicators so that their business can continue to be loved and sought after by customers. Customer Satisfaction Metrics Here are several customer satisfaction metrics that you can use to evaluate how satisfied your customers are with the products or services you provide.