Good service is only possible in a team
These days, no customer will wait three weeks just because the colleague with whom they have already discussed everything is currently sunbathing in Mallorca. Having to tell your own story over and over again is simply annoying. For support and customer loyalty , it is therefore essential that colleagues can take over at any time and offer immediate help. Smaller companies need this flexibility because they can score points with personal service cambodia telegram screening and be better than any large company.
It is well known that acquiring existing customers is much cheaper than acquiring new ones. However, loyalty to the provider can only be achieved if you break away from the classic people business. In the past, it was taken for granted that a sales employee would look after the same customers for years. Today, not only is employee turnover much higher, but with low to medium-priced offers, such a consistent key accounting characterized by dominant knowledge is also difficult to maintain.
In order to retain customers in the long term, the employee's knowledge about the customer must be transferable. It must become company knowledge.