An optimised Shop checkout experience

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Sending SMS messages
One of our most exciting features of 2023 was the new ability to communicate with customers via SMS.

The ability to send SMS messages to your customers reduces the risk of your messages getting lost in their potentially crowded inboxes. Therefore, increasing your open rate and allowing you to get your message across instantly.

On average 90% of SMS receivers will read an SMS south africa rcs data within 3 minutes of receiving it! Want that kind of engagement and reach? Find out more about setting up SMS on your LoveAdmin account by speaking to the support team.

As with emails, the ability to send SMS to your customers is available from all parts of the system.

Need to send an update to your whole cohort? Easily SMS them directly from the Contacts page
Need to inform a specific class of a location change? SMS them from the timetable
Someone’s cancelled their direct debit mandate? SMS them directly from the Customer Mandate Report
Send email and SMS with LoveAdmin

The refresh of the checkout process prioritised a user-friendly and easy to navigate journey for your customers, from first engagement to their payment.

We know that the majority of your customers make their purchases on mobile, so this release optimised the checkout across different mobile devices, leading to happier customers and more completed purchases for you!

Benefits of the new shop checkout
Fewer interface or device queries from your customers
Increased visibility and clarity around multiple purchases
A more intuitive journey for your customers, especially when purchasing for multiple people
Reduced number of abandoned baskets
See who didn’t complete their shop checkout
The introduction of the Abandoned Checkout report in March brought increased visibility of people who engaged with your online shop, helping you to see potential customers and turn them into completed bookings and registrations!.