We set up logistics using the FBS method from our warehouse

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When working with MP, it is important to calculate in detail the unit economics for each unit of goods and choose the optimal methods of its implementation.

Due to the large weight and dimensions of the new products - furniture sets and a bar table - it was decided to sell them from our own warehouse, and not from marketplace warehouses.

Thanks to this, we were able to obtain additional profit, switzerland consumer email list saving significantly on storage.

We have set up a support chat for buyers in Telegram
To ensure that feedback is regular and that customers can receive timely assistance with any questions that arise, the following scheme was implemented:

a leaflet with the call "Did you like the product? Write a review. Are you having any problems? We will solve everything. Write to support" is included in the packaging of each product (and a QR code leading to the Telegram chat is indicated);
in the chat, the customer's question or problem is solved as quickly as possible. For example, in some cases, after contacting the support chat and clarifying the details, the buyer was sent defective or damaged parts during delivery by Ozon at the company's expense.
During the process of working and selling products, we regularly received feedback from customers. Thanks to this, production was streamlined and some changes were made to the design of the models.

In addition, customer support and loyalty allow you to maintain a high rating for the store and the products themselves, which will attract new potential customers to you.