Keep your responses positive and
Posted: Sun Dec 22, 2024 7:16 am
This is a good plan for going forward. However, if your review corpus currently consists of months’ or years’ worth of reviews that have received no response, take the time now to go back through the last six months of your reviews and respond to them. While delayed responses are unlikely to re-engage the customers who left the reviews, you can at least begin signaling to the general public that you are implementing a new plan of active responsiveness.
If further coaching in how to respond well to both positive and negative reviews email lists uk would help, read Chapter 4 of the Essential Local SEO Strategy Guide, but in the meantime, here are quick facts to help you write excellent responses to negative reviews: Do everything you can to solve a problem cited in a negative review, or 54% of consumers will avoid your business. If you accuse a consumer of lying, 33% of customers will avoid your business, and if you argue with the reviewer, 46% will avoid your business.
professional, even if you think the customer is wrong. Be sure your response to a negative review includes an apology, or 47% will avoid your business. Know that 38% of consumers write reviews specifically to tell your business how it needs to improve - by fixing stated problems you are taking direct action to improve customer service and reputation. Neglect of local business listings resulting in false information online 52% of local business review writers say they have written negative reviews as a result of encountering false or inaccurate information about local businesses online, including on local business listings.
If further coaching in how to respond well to both positive and negative reviews email lists uk would help, read Chapter 4 of the Essential Local SEO Strategy Guide, but in the meantime, here are quick facts to help you write excellent responses to negative reviews: Do everything you can to solve a problem cited in a negative review, or 54% of consumers will avoid your business. If you accuse a consumer of lying, 33% of customers will avoid your business, and if you argue with the reviewer, 46% will avoid your business.
professional, even if you think the customer is wrong. Be sure your response to a negative review includes an apology, or 47% will avoid your business. Know that 38% of consumers write reviews specifically to tell your business how it needs to improve - by fixing stated problems you are taking direct action to improve customer service and reputation. Neglect of local business listings resulting in false information online 52% of local business review writers say they have written negative reviews as a result of encountering false or inaccurate information about local businesses online, including on local business listings.