If further coaching in how to respond well to both positive and negative reviews email lists uk would help, read Chapter 4 of the Essential Local SEO Strategy Guide, but in the meantime, here are quick facts to help you write excellent responses to negative reviews: Do everything you can to solve a problem cited in a negative review, or 54% of consumers will avoid your business. If you accuse a consumer of lying, 33% of customers will avoid your business, and if you argue with the reviewer, 46% will avoid your business.
professional, even if you think the customer is wrong. Be sure your response to a negative review includes an apology, or 47% will avoid your business. Know that 38% of consumers write reviews specifically to tell your business how it needs to improve - by fixing stated problems you are taking direct action to improve customer service and reputation. Neglect of local business listings resulting in false information online 52% of local business review writers say they have written negative reviews as a result of encountering false or inaccurate information about local businesses online, including on local business listings.