On the other hand, Pipedrive only offers automated chatbot and Help Center support for their Essential plan. On higher-tier plans, you can get live chat support, but we hear the quality isn’t great. These are comments from real users about Pipedrive’s support:
“Customer service is Autobot, and then you're sent to a live person, and then if they cannot solve the problem, you get a specialist. They have no screen share. It's slow and frustrating. What should take 5 minutes you can easily burn an hour.” – G2 Reviewer.
“They do not seem to have a ticketing system. Chat was the only option available, and we had to reexplain our case to over ten support staffers!” – G2 Reviewer.
Ownership and Mission
Both Close and Pipedrive talk about being CRMs built by salespeople, for salespeople. We both talk about serving small businesses.
What’s the real difference?
In 2020, Pipedrive was essentially acquired by Vista Equity. This launched Pipedrive to unicorn status, but at what cost to the business mission?
Anyone who’s spent time in the startup world knows that taking money from investors means losing control over your business and mission—now, your focus shifts to pleasing the board rather than serving the customer.
Vista Equity is a private equity firm focused on finland telegram data enterprise software. What does this mean for Pipedrive? They now have a board and investors to report to. And that means they’re under constant pressure to move upmarket and serve bigger customers (with higher-ticket transactions).
While they may talk about serving small businesses, they’re no longer in a position to do that sustainably. In fact, they talk more about being “suitable for businesses of all sizes.”
We’re not suitable for businesses of all sizes. We’re tailor-made for small, scaling businesses (and we intend to stay that way).
In over 11 years in business, we have never taken investor money. We are a self-funded, profitable, small, scaling business. Our team uses Close daily, and we are committed to helping small companies like ours keep growing.