High labor costs for analyzing each call

[jakariabd@]

Impossibility of mass data analysis - listening to thousands of calls to identify patterns is almost impossible.
Subjectivity of perception and interpretation of data by analysts.
2. Using CRM for monitoring
CRM is actively used in companies to track the performance of managers. Based on the collected data, conclusions can be drawn about which managers work best and what their strengths are.

Advantages :

Possibility of mass collection of data on calls and transactions.
Objective performance indicators for each manager (e.g. number of closed deals).
Flaws :

Systems only record the end results, not the details of the jamaica mobile database process—for example, what exactly in the dialogue led to success.
Need for qualified specialists to analyze and interpret data.
3. Scripts and dialog templates
Another method is to use pre-prepared scripts for conducting dialogues with clients. Managers receive ready-made scripts for conversations with clients, which allows them to adhere to a certain plan.

Advantages :

Accelerate the training of new employees and ensure consistency in communication.
Ability to use proven scenarios to resolve typical objections and situations.
Flaws :