Municipalities, schools and institutions can use the design operating manual for websites and digital services of the Public Administration with their suppliers as a working tool that aims to provide operational indications to orient and improve digital design towards the citizen.
AgID wanted to pay particular attention to usability and a people-oriented design approach, precisely to facilitate easy consultation by users of the contents published on the Public Administration portals.
The Design Guidelines provide three types of guidance:
The indications that must be compulsorily respected for the creation of websites and germany phone number list digital services.
Optional directions for creating websites and digital services.
Indications for which careful evaluation is necessary .
The most important points among those stated by AgID are the ease of consultation and the user experience. These points are, in fact, a crucial point for the effectiveness of online products, especially in the PA sector.
Useful and easy-to-use websites and digital services , according to a user-centered design methodology, become fundamental assets to allow citizens to use content in a simple and clear way , thus increasing their diffusion.
The other relevant characteristics dictated by AgID are:
transparency and information security;
accessibility;
monitoring of services;
user interfaces;
the integration of enabling platforms;
the licenses.
In order to implement the guidelines developed, the design operating manual was published on the AgID website , which allows you to work in compliance with the guidelines by following the principles that are their cornerstone.
For a complete overview of the publication of the guidelines, please refer to the AGID page