This is the most important item, no matter how good your price is and no matter how good your company's location is, customers will avoid returning to your establishment as much as possible if your service leaves something to be desired. For this item I have some tips:
* Keep the environment inviting, well-lit, clean and comfortable;
* Train your team constantly and make sure that your customer is being served cordially;
* Don't leave your customer waiting, serve them the way they want and on all channels; If they call you - ANSWER, if they send you an email or message on Facebook - RESPOND, if they come to your establishment - SERVE THEM WELL;
* Maintain the quality of your product, there is no point in starting with high quality and then lowering the standard of the product after a while, your customers will notice and choose the competitor sooner or later;
Make sure your customer has a pleasant experience when shopping at your establishment.
2- After-Sales: Create a relationship with commercial property owners database your customer, get to know them better.
Getting a haircut, changing the car's oil, getting your nails done, going to the gym, for example, are routine items in anyone's life, but how to create a post-sales relationship in different types of businesses, here are some practical examples:
* Wouldn't it be great if your mechanic called you to check on your car the day after the repair or at the time of your next oil change to schedule an appointment?
* What if the gym staff sent you a message to find out if you were sore after the first day of training, how about getting a call from the gym to find out why you missed the last two days.
* Imagine if someone from the doctor's office contacted you to see if you were better.
* If that store where you bought that coffee table sent you an email saying that a side table in the same color or collection arrived that matches your living room perfectly;
* If your hairdresser sent you at least one message to remind you that you need to get your hair highlighted again;
Be part of your customer's life, create a relationship, don't let them forget about you and show that you care about them.