Best AI Chatbots in 2025 Increase denmark number for whatsapp conversion 5009 Views Rating 4.05 ( 21 Votes ) Chatbots are used in all types of businesses. You can find them in apps, online messaging platforms, and websites, and while it's usually pretty obvious that you're talking to a chatbot, that doesn't mean they're not useful. When set up correctly, a chatbot can help automate the more repetitive aspects of customer service and free up valuable time so you and your agents can focus on more complex tasks. In fact, chatbots are revolutionizing the customer service process, and everyone from Pizza Hut to Spotify and Whole Foods are making the most of chatbots by implementing them into their sales funnels and inbound marketing strategy.
IBM tells us: "Chatbots can help companies save on customer service costs by speeding up response times, freeing up agents for more complex work, and answering 80% of routine questions. There are 265 billion customer service requests every year, costing companies $1.3 trillion to service." AI chatbots are particularly interesting because they can become smarter over time thanks to AI and machine learning. Most modern chatbots have AI built into the platform. What are AI Chatbots and Why Should We Use Them? A chatbot is software that simulates human conversation using voice commands, text messages, or both.