During her research and writing
She enjoys researching and writing seriously). In her off hours, she reads and walks, though not at the same time—tripping on the sidewalk is embarrassing. Article Content Why is customer feedback important? .Post a survey link on social media.Hold a social media contest.Use to collect feedback.
Process for obtaining customer feedback
. Develop a structured process to get customer feedback. . Monitor social media shop channels. . Offer incentives in exchange for feedback. . Request feedback on the order confirmation page. . Create an online community. . Request feedback when a shopping cart is abandoned.
To New Customers Live
.Send an email survey to new customers. .Live chat.Online customer satisfaction surveys Why is there so much focus on collecting customer feedback? Improve your customer service skills Post a comment Involving surveys and social networks sounds great, I definitely need to try these methods as well.
I use various
Can't say I use a variety of methods when collecting feedback, usually a personalized email is enough I use special tools to automate this). I would also consider creating an online community, and I think I would even hire + staff to take charge of it.
Great post and new ideas!
Thanks for the great post and fresh ideas! ReplyThanks,;Great feedback! ReplyFirst Name*Last NameEmail*[email protected]*Related ArticlesService Center SurveyHow to Create a Net Promoter Score Survey Using Service CenterIf you’re looking to get valuable feedback from your customers, here’s what you’ll need to create a Net Promoter Score survey in Service Center.