As usual, put yourself in your customers' shoes

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suchona.kani.z
Posts: 479
Joined: Sat Dec 21, 2024 5:31 am

As usual, put yourself in your customers' shoes

Post by suchona.kani.z »

You just received your order, you find a nice thank you note…and you discover that it is nothing more than a way to get more money out of you.

There will be time and ways to offer your customer new opportunities to purchase your products, but thank you phrases are certainly not the right place to do so.

Segment your customers for more precise thank you phrases
Every customer is different, but if it’s too difficult to write personalized thank you notes for each individual customer, you may want to start by segmenting them to create more precise notes.

After all, it's one thing to thank customers who buy from your store for the taiwan email list first time, and it's another story to thank those who have already made purchases, or those who have been making purchases consistently for years.

Here are some examples of segments you can apply to your business:

New customers
Regular customers
Customers who have contacted support
Customers celebrating their birthday that day
Customers who have a high value for your business
segmentation to thank customers

Add a gift to your thank you phrase
Imagine your customers' surprise when they finally receive their package and find a nice gift inside along with a thank you note.

Your thank you will certainly make a great impression, and customers will create extremely positive associations towards your business and the shopping experience they had.

Show interest in your customers' opinions
Sometimes just saying “thank you” and calling it a day isn’t enough, your customers may want to respond and may have questions or concerns about their order.

Take advantage of the phrases to thank customers to invite them to leave feedback or to contact you for any doubts they may have, reminding them that their opinion counts and is in fact fundamental for you and your business.
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