In addition to the calculated index, this process allows you to investigate and identify weaknesses, strengths, and areas of opportunity to retain customers and win back detractors.
Below we'll look at some steps you can take to increase your NPS.
Start by understanding your customers
The market has never been more competitive: customers have the crypto currency database opportunity to choose from a vast variety of products and can make thousands of comparisons before making a decision.
Knowing your customer and understanding the attributes they value is essential to achieving success.
Personalize your way of communicating
Regardless of a customer's NPS score, it's important to let them know they've been heard by sending a thank-you note after completing a survey. These messages can be sent automatically via email.
The following are some examples of thank you messages for different types of respondents:
Promoter. Thank you so much for your comments! We're very excited about them. We want to continue providing you with the best possible experience. We'll take your feedback on our service into account.
Passive. Thank you so much for your comments! They're essential to providing better service every day. We want your experience to always be satisfactory.
Detractor. Thank you so much for your feedback! Your comments and ideas come first. If you'd like, we'll get in touch to find out what we need to improve to meet your expectations.
Create offers focused on solving your customers' needs
NPS can help you identify which customers are satisfied and which need more attention. You can create a loyalty program for promoters, including benefits such as discounts or special gifts.