Robocalls Ban: Understand how to use WhatsApp to validate phone numbers

[muskanislam25]

ANATEL has determined the prohibition of robocalls and these changes are generating a great deal of excitement in the market in search of alternatives for locating customers, leaving one big question: how to validate contacts before the operator calls?

Robocall ban and how does it affect the market?
ANATEL Decision No. 160/2022, published in the Official Gazette on June 6, 2022, which determines the prohibition of robocalls in Brazil. Robocalls are automated telephone calls made by a computer program to deliver a pre-recorded message or that simply make simultaneous calls in order to identify which numbers are answered. They are generally used for marketing purposes, to promote products and services, or for collection contacts.

The ban on robocalls , among other reasons, is the result of a study conducted by ANATEL that shows that consumers are becoming inconvenienced and suffering annoyances when receiving a very high volume of calls from call centers. And it is not just discomfort, the high call traffic also represents a compromise to the network, leaving the need for limitation.

Thousands of companies benefit from the use of technology Israel telegram data to make automated calls, since this type of call is intended to increase productivity in actions, since simultaneous calls will ensure greater business success. If only human calls are considered, business will be reduced exponentially, causing call center operators to have very high rates of unproductive contacts and idleness, while they could be generating new business. In general, it is possible to abstract that the prohibition of robocalls will generate an increase in operating costs and a reduction in business.

Ban on robocalls: How to validate contact before it is even activated?
Think Data , a leading information bureau in the national credit and collections market, offers an exclusive solution in Brazil that can validate whether a mobile phone is active and in fact linked to a CPF. This is Guaranteed Location , a completely innovative solution that enables the validation of customer contact information even before it is activated, mitigating the impacts of ANATEL's ban on robocalls .

Guaranteed Location is made possible exclusively by Think Data , through a partnership with mobile phone applications, and is a technology that is 100% compliant with the General Data Protection Law, and is also compliant with ANATEL's determinations regarding the prohibition of robocalls , as it relies on the consent of the holders to share this information.

Validation via Guaranteed Location ensures that only previously certified phones are activated, eliminating any issues regarding the ban on robocalls — ensuring that activations are only carried out for effectively active phones.

Robocall ban: How to use WhatsApp to reduce location costs?
Considering the increase in operating costs due to the ban on robocalls , it is necessary to consider strategies for validating the best phones for calls. With this in mind, Think Data provides an exclusive tool with online and real-time connection to WhatsApp that is capable of identifying mobile phones that have this application installed.

With the implementation of online WhatsApp validation, the number of numbers can be reduced by up to 70%, as it eliminates the need to call inactive mobile phones. WhatsApp validation provided by Think Data tends to be one of the main alternatives to banning robocalls , as it does not depend on prior activation to select the best phones to be contacted.

When cross-referencing information from WhatsApp validation combined with Guaranteed Location , exclusive solutions from Think Data , it is possible to obtain an assertiveness close to 100% in contact rates with the right person, increasing the volume of productivity after the ban on robocalls and, consequently, generating new business.

Ban on robocalls: What happens when it is not possible to contact the debtor by phone?
In debt collection operations, the maxim is that the faster the customer is contacted, the easier it is to recover the credit. This is because there is still a relationship and, when the delay period is short, it is common for there to have been an oversight or a one-off financial difficulty. However, there are cases in which attempts to contact the customer to reach an agreement cannot be made and, with the ban on robocalls , this can further delay the location process (when the solutions provided by Think Data are not used ).

In cases where it is not possible to quickly approach the debtor, taking the ban on robocalls into consideration, at Think Data , it is possible to analyze their profile to understand their current conditions, such as professional relationship, presumed income, participation as a partner in companies, etc. In addition, Think Data is one of the largest Serasa Experian distributors in Brazil, with an extremely diverse consultation book for checking overdue debts, pending issues, returned checks, income commitments and much more!