Nowadays, Digital Marketing has become an indispensable part of businesses' marketing campaigns. To reach customers and stay ahead of competitors, businesses cannot ignore updating the latest Digital Marketing trends into their marketing strategies in 2021.
In the digital age, to reach customers and achieve business success, businesses not only use appropriate marketing strategies but also need to monitor and update the latest Digital Marketing trends.
Below, HOSTVN will mention the hottest Digital Marketing trends of 2021. From there, businesses can easily outline their Digital Marketing strategy and consider choosing the right marketing trend for themselves.
1. Chatbots
Chatbots will continue to be a big part kazakhstan cell phone number list of Digital Marketing trends in 2021. Chatbots are AI-powered technology that allows customers to chat in real-time 24X7 through instant messaging day and night. Chatbots also facilitate real-time 1-1 connection between businesses and customers.
According to the survey, Chatbots will provide 85% of customer service. The top benefits of chatbots are 24-hour service (64%), instant answers to questions (55%), and answers to simple questions (55%). Many customers like interacting with chatbots because they respond 24/7, provide quick answers, and accurately recall your entire purchase history.