Communication skills of a manager and work with key employees

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The second most important competence of a manager is considered to be communicative competence. According to the data of the analysis of the daily work of company directors, they spend from 70 to 90% of their time on contacts with the company's employees, partners, etc. There is even an expression: "walking management". That is, all the activities of the director are based on communication.

This gives rise to two main difficulties in improving his communicative work. The first is to achieve completeness of interaction, ensuring its structure and controllability. The second is determined by the personal communication skills of the boss, his business communication skills, understanding of communication technologies and the ability to apply them in the right context.

Communication skills of a manager and work with key employees

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That is, the communicative papua new guinea email list competencies of the organization's managers have two sides. The first is improving the effectiveness of communications management from the point of view of the business process of contacts between the enterprise and market participants.

The second is to improve personal communication skills, develop the ability to listen, persuade and influence the opponent.

The manager must have a good understanding of the structure of personal business communications - with which people and companies, why and how he needs to communicate. Often such questions, which seem elementary, prompt managers who came as listeners to business trainings to think and contribute to the creation of a personal system for managing interactions both inside and outside the company.

The development of a manager’s communicative competence assumes that the manager has sufficient knowledge in the field of psychology, which allows him to correctly understand the interlocutor, influence him, and not succumb to someone else’s influence.

In practice, it turns out that managers do not always adequately approach the implementation of communicative functions (including representative work). Some take over all business interactions themselves, while others delegate these responsibilities to subordinates.

This is explained by the fact that bosses, like all other people, belong to different psychological types, so what brings joy to some, brings serious inconvenience to others. It is clear that when a person feels discomfort, he or she tends to leave or minimize negative feelings and does not believe that communication, at least personal, plays an important role.

Because both cooperation and competition in a market environment are based on communications, a manager who tries to use business communications as little as possible in his work reduces the ability of his organization to compete with other players.

Communication skills of a manager and work with key employees.