It's similar with presentations: the end is always what sticks in the mind the most. Here you have the opportunity to ensure that the caller puts the phone down with a good feeling, even if you weren't able to help them in the first instance. Ask if they have any more questions, thank them for their patience and wish them a pleasant day.
If the issue could not be resolved during the phone call, express your regret and repeat the further procedure.
Make sure the problem armenia telegram screening is resolved!
If your time and work structure allow it, it may be useful to contact customers again after their concerns could not be resolved on the first call to make sure that everything has been resolved to their satisfaction.
This once again shows that you take customer complaints seriously and that customer satisfaction is very important to your company. Especially if you have to work with a customer more than once, another positive aspect of this matter will become apparent on the next call: the customer will be in a positive mood towards you because they know that they have a competent contact person in you.
Yes, some customers are just annoying and you want to flee the country when you see their number on the phone display. But look at it this way: Nothing grows within your comfort zone! In other words: dealing with difficult customers in sales or customer service doesn't always have to be annoying, it can also enrich you in various ways: Firstly, personally, because you grow with your challenges. The skills that you first acquire and eventually perfect when dealing with difficult customers will be helpful to you in all areas of life, including everyday life. Secondly, for your company: ultimately, it is one of your customers who is calling you, someone who actually uses your product or service. So if the caller wasn't just a complainer who wanted to rant a bit, use their feedback and check whether and what is needed to improve your product or avoid a problem in the future.