Please note that subscription fees may increase depending on the number of users and contacts. Especially for B2C businesses, where the number of customers is large, it is important to check how much this will affect the price .
In addition to these implementation costs, you also need to consider indirect costs that are less visible, such as training staff to use the MA tool and the time and effort required for initial setup.
Is there good support and training?
The quality of support is an important factor, especially for companies without a technical background or who do not have dedicated in-house engineers.
Below we have summarized the main points to check when ghana whatsapp number database considering a support system.
Support availability: Can you contact us at any time? This is especially important when using overseas tools and there are time zone differences.
Response time: Make sure you know in advance how long it will take to respond to your inquiries.
Implementation guide: Are there sufficient articles and materials explaining the basic usage and configuration of the MA tool?
Video tutorials: Availability of video content for visual learning.
FAQ section: A comprehensive list of frequently asked questions and their answers.
User forums: Are there forums or communities where you can exchange information with other users?
User groups and events: Are there regular user meetings and events that provide a forum for sharing information?
Onboarding program: Whether or not there is a program to help new users get off to a smooth start.
Concurrent consulting: Are there services that provide ongoing support after implementation, such as strategic advice and functionality optimization?
By considering the comprehensiveness of these support systems, it will be possible to quickly and effectively resolve any issues or problems you may face when introducing MA tools or operating them on a daily basis.
Comparison of 19 recommended MA tools
From here, we will introduce 19 recommended MA tools.
Tool Name Suitable business type Features Official URL
・An MA tool that is easy to use even for beginners, incorporating only the essential functions
・No need for web design or engineering skills. Intuitive management screen
・Provides functions for customer visibility, such as survey functions and AB testing functions
・Realizes customer loyalty through multiple touch points, such as web customer service, email marketing, and LINE distribution