The robot will most likely continue to push the cheapest

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For example, you have five salespeople in your department. Each of them processes ten clients a day with varying results. But only two of them manage to close a deal, because 70% of the time they need to fill in client data in the CRM, submit reports, and check documents for other deals. Each of these processes can be automated, then the salespeople will sell more. But automation must be thoughtful. What is dangerous to automate in the sales department Identifying needs . So far, only a living person with empathy can understand another living person. Imagine a client looking for cheap tickets to Turkey, but finding expensive ones. of the expensive options. But the seller will find the key to the client's soul and sell him tickets to a sanatorium in the Kaluga region.



Atypical questions . For example, a venezuela phone number list schoolchild chooses a university to study there on a paid basis. But his key request is not the Unified State Exam scores and the availability of dormitories, he learned all this on the website. It is important to him whether the university can teach him to program in Python - this request will affect whether he will pay 200k for a year of study. Bargaining and individual offers . This is especially important if you work with large checks and B2B. What can be automated in the sales department Lead qualification . There may be a lot of leads, but not all of them are targeted. To avoid the sales department getting bogged down asking the same questions to clients, you can place an application form on the website. For example, you sell windows.



In the application, you can ask questions like “what room do you want to glaze,” “why do you plan to change the windows,” and “what is the required installation time frame.” When the manager receives a call request, it will also include basic information about the client’s request. Mailings and notifications. What happens when a manager makes mailings manually? He stores templates in personal notes, adjusts them for each new client, enters phone numbers in his WhatsApp and sends all messages separately. Or you can connect an automatic mailing service, in which the manager will set up templates, load the contact database and send messages to it at once. Data collection. You can pull managers every week to fill in data on their clients in the CRM. Or you can connect automation so that applications are collected from mailings and messengers.