Main sales methodologies in the market

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Customer feedback is a valuable source of insight to help you improve your business. So be open to feedback, both positive and negative, and use it to improve your products, services, and customer service processes.

You can even schedule a message asking the customer for feedback after receiving the product or service. This feature is available on the Digisac platform.

Additionally, demonstrate that you value customer input by taking concrete action malaysia phone number library based on the feedback you receive.

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4. Offer exclusive benefits
Efficient after-sales service is not just about solving problems or answering customers’ questions.

Surprise them by offering exclusive benefits, such as discounts on future purchases, free gifts or early access to new products or promotions. These small actions can make a big difference in the customer’s perception of your brand. They can even result in a new purchase or service contract.

5. Follow up with the customer after the purchase
Remember that your relationship with your customer shouldn’t end once a purchase is complete. Continue to follow up with your customer after the sale by sending follow-up emails, satisfaction surveys, and providing ongoing support whenever needed.