It wasn't designed to engage the patient and, in many cases, didn't facilitate collaboration between the different providers caring for that patient. But consumer expectations have changed. Nearly every aspect of our lives now revolves around technology, and the experience is largely efficient, seamless and personalised. There's a real focus in many industries to follow suit and step up, providing great customer experiences at scale. There's been a real idea in healthcare that we're different or special - look at doctors and pagers - and this sentiment has been an impediment to innovation. Although I do think this mindset is finally changing.
The industry is starting to realise that there are more efficient ways to deliver indonesia telegram data healthcare, and that technology underpins the solution. How do you think healthcare will be improved by technology in the future? SC: revolutionises the healthcare sector, we don't forget 'the last mile' - transforming patient data into insight and making that insight actionable. When you think about delivering things as basic as treatment reminders, or surveys to understand a patient's condition, that's quite easy to do from a technical perspective. But the challenge is integrating that information into the care record, so the people looking after that patient, devising care management and treatment plans, have that additional information - that's incredibly powerful.
We have a great hospital system in NYC that received a government grant to support patients with chronic illnesses that are in housing or economic situations that might prevent them from getting treatment. Using technology, they've been able to connect these patients with not only really good clinical care, but also community and social services that improve the chances of them accessing that clinical care. What's the next step for digital healthcare? SC: An area we're starting to explore is a concept called the 'smart hospital'. Most of us have had some experience with the backwards nature of a hospital admission.