Virtual telephony for taxis - hurry efficiently!
Posted: Tue Dec 24, 2024 9:03 am
Content
No time to remember - the phone must be "light"
To be faster than the thought of separation
Office throughout the city
Such necessary "little things"
It so happens that in our heads there are many stereotypes that prevent us from looking at the world with fresh eyes and seeing it “as it is”. For example, it is traditionally believed that there are three main emergency services in a modern city: the police, the ambulance and the fire department. Of course, there are national nuances. In Russia and Eastern European countries, for example, they will also remember the gas service, in a number of CIS countries - the traffic police, in Japan or Croatia - the sea rescue service, and in Korea - the special number 113, by which you can quickly report a spy.
But in the life of megalopolises and smaller kuwait phone numbers cities there is another service, the usefulness and quality of which is also measured by the "urgency" and the speed of how quickly it comes to a person's aid. These are, of course, taxi services! It is on them that people rely in solving their everyday problems related to the logistics of moving around the city and arising, literally, every second. And their role will grow more and more as it becomes more and more expensive to maintain your car.
No time to remember - the phone must be "light"
The vital status of taxis obliges the owners of this business to provide the simplest possible "communication entrance" for customer requests. And since they do not have the opportunity to get a short phone number, as is allowed for traditional emergency services, many rightly rely on mobile applications and online orders through the site. However, a person does not always have a "live" Internet connection that would allow him to use them to order a taxi. Therefore, one of the main channels for calling a taxi is still a phone call.
It is for this reason that the taxi company's phone number should be easily perceived by potential clients: it "sticks" in their memory from offline advertising, faithfully follows them from radio commercials and, in the end, is simply dialed without extra effort, as they say, "from a piece of paper". Not to mention that it is simply beautiful for the positioning of the brand itself.
According to statistics from IP telephony provider UIS, 63% of numbers belonging to its taxi clients are “nice” numbers. And they fully justify themselves.
To be faster than the thought of separation
Of course, one nice number is not enough to make the client happy. The speed with which the operator processes his call is very important. And here the owners of taxi services are helped by the tools of virtual PBX, which can redirect calls so that they are answered as quickly as possible.
If we talk about specifics, then, for example, in UIS, to organize prompt service of an incoming client call, you can set up a special scenario for its reception, setting up forwarding to a group of numbers (say, to the entire call center) or activating the fan-out calling option. In the latter case, the number of employees called simultaneously will increase with each calling cycle: during the first 10 seconds, one phone rings, the next 10 seconds - two at the same time, on the third cycle - three, and so on.
By the way, the average conversation time between a person calling a taxi and the dispatcher is 1 minute 15 seconds.
An incoming call from a client can also be forwarded to the dispatcher's mobile phone, which can significantly reduce the risk of losing the call if the dispatcher is not at work.
Increase sales with the UIS communications platform
A reliable cloud telephony operator: our own number capacity and the #1 technical support on the market.
Manage communications, control employees and automate the sales department.
Get a consultation
Office throughout the city
Another component of the efficient operation of a taxi company is the organization of high-quality internal communication between dispatchers and taxi drivers. It allows for uninterrupted transfer of a client's call to a specific taxi driver and additional control.
The costs of corporate mobile communications can be prohibitive, especially if the number of taxi drivers in the team exceeds 50 - or even 100 - people (which is generally typical for the average taxi service in a large city).
For this case, there are mobile offices - solutions at the junction of virtual and mobile telephony, allowing you to optimize this budget item. For example, UIS has a MegaOffice service that allows you to forward calls from landline phones to employees' mobile phones for free and retain all the capabilities of a virtual PBX. The service package includes the provision of a direct Moscow (495 or 499) number or several numbers and the required number of SIM cards from the Megafon operator.
Such necessary "little things"
In general, a virtual PBX is not only an opportunity to quickly and efficiently, without additional equipment, organize communication with clients and communications within the company. In addition to everything else, it is a multitude of details and options that turn out to be super-useful for those who strive to make their company truly customer-oriented and debug its business processes to the maximum 100%.
These include, for example, call recording and detailed statistics collection on received and missed calls, which make it possible to eliminate gaps in communication with customers and improve the quality of service and sales volume.
Or, for example, the ability to integrate telephony with your CRM system . In general, this means that information about the call and the caller will be available in the environment familiar to employees and will not be duplicated in different systems. As a result, this will result in saving the company's time resources.
Not to mention that any self-respecting virtual PBX “knows how” to receive faxes and greet callers with an interactive voice menu or greeting.
Virtual PBX is a universal service that allows you to assemble and configure the tool you need, taking into account all the individual features and needs of your business.
No time to remember - the phone must be "light"
To be faster than the thought of separation
Office throughout the city
Such necessary "little things"
It so happens that in our heads there are many stereotypes that prevent us from looking at the world with fresh eyes and seeing it “as it is”. For example, it is traditionally believed that there are three main emergency services in a modern city: the police, the ambulance and the fire department. Of course, there are national nuances. In Russia and Eastern European countries, for example, they will also remember the gas service, in a number of CIS countries - the traffic police, in Japan or Croatia - the sea rescue service, and in Korea - the special number 113, by which you can quickly report a spy.
But in the life of megalopolises and smaller kuwait phone numbers cities there is another service, the usefulness and quality of which is also measured by the "urgency" and the speed of how quickly it comes to a person's aid. These are, of course, taxi services! It is on them that people rely in solving their everyday problems related to the logistics of moving around the city and arising, literally, every second. And their role will grow more and more as it becomes more and more expensive to maintain your car.
No time to remember - the phone must be "light"
The vital status of taxis obliges the owners of this business to provide the simplest possible "communication entrance" for customer requests. And since they do not have the opportunity to get a short phone number, as is allowed for traditional emergency services, many rightly rely on mobile applications and online orders through the site. However, a person does not always have a "live" Internet connection that would allow him to use them to order a taxi. Therefore, one of the main channels for calling a taxi is still a phone call.
It is for this reason that the taxi company's phone number should be easily perceived by potential clients: it "sticks" in their memory from offline advertising, faithfully follows them from radio commercials and, in the end, is simply dialed without extra effort, as they say, "from a piece of paper". Not to mention that it is simply beautiful for the positioning of the brand itself.
According to statistics from IP telephony provider UIS, 63% of numbers belonging to its taxi clients are “nice” numbers. And they fully justify themselves.
To be faster than the thought of separation
Of course, one nice number is not enough to make the client happy. The speed with which the operator processes his call is very important. And here the owners of taxi services are helped by the tools of virtual PBX, which can redirect calls so that they are answered as quickly as possible.
If we talk about specifics, then, for example, in UIS, to organize prompt service of an incoming client call, you can set up a special scenario for its reception, setting up forwarding to a group of numbers (say, to the entire call center) or activating the fan-out calling option. In the latter case, the number of employees called simultaneously will increase with each calling cycle: during the first 10 seconds, one phone rings, the next 10 seconds - two at the same time, on the third cycle - three, and so on.
By the way, the average conversation time between a person calling a taxi and the dispatcher is 1 minute 15 seconds.
An incoming call from a client can also be forwarded to the dispatcher's mobile phone, which can significantly reduce the risk of losing the call if the dispatcher is not at work.
Increase sales with the UIS communications platform
A reliable cloud telephony operator: our own number capacity and the #1 technical support on the market.
Manage communications, control employees and automate the sales department.
Get a consultation
Office throughout the city
Another component of the efficient operation of a taxi company is the organization of high-quality internal communication between dispatchers and taxi drivers. It allows for uninterrupted transfer of a client's call to a specific taxi driver and additional control.
The costs of corporate mobile communications can be prohibitive, especially if the number of taxi drivers in the team exceeds 50 - or even 100 - people (which is generally typical for the average taxi service in a large city).
For this case, there are mobile offices - solutions at the junction of virtual and mobile telephony, allowing you to optimize this budget item. For example, UIS has a MegaOffice service that allows you to forward calls from landline phones to employees' mobile phones for free and retain all the capabilities of a virtual PBX. The service package includes the provision of a direct Moscow (495 or 499) number or several numbers and the required number of SIM cards from the Megafon operator.
Such necessary "little things"
In general, a virtual PBX is not only an opportunity to quickly and efficiently, without additional equipment, organize communication with clients and communications within the company. In addition to everything else, it is a multitude of details and options that turn out to be super-useful for those who strive to make their company truly customer-oriented and debug its business processes to the maximum 100%.
These include, for example, call recording and detailed statistics collection on received and missed calls, which make it possible to eliminate gaps in communication with customers and improve the quality of service and sales volume.
Or, for example, the ability to integrate telephony with your CRM system . In general, this means that information about the call and the caller will be available in the environment familiar to employees and will not be duplicated in different systems. As a result, this will result in saving the company's time resources.
Not to mention that any self-respecting virtual PBX “knows how” to receive faxes and greet callers with an interactive voice menu or greeting.
Virtual PBX is a universal service that allows you to assemble and configure the tool you need, taking into account all the individual features and needs of your business.