The 3 basic principles on which Community Management is based
Posted: Mon Dec 23, 2024 8:14 am
This way, it will be easier to understand the general sentiment on a certain theme or topic.
In this discussion, we must be careful not to ask the user for too much effort . With a low effort, even a more passive user could participate. An excellent tool to achieve this goal are Instagram stories that have different options to involve the user such as polls.
To measure your audience's involvement, it can be useful to also analyze engagement without just quantifying reactions and comments, but rather stimulating active participation.
Personalization
Unlike engagement, personalization does egypt numbers phone not concern the generality of users but their specificity . So in this case we can focus on the ways of responding to our consumer or user.
Although the methods may be different depending on the medium, the important thing is that there is always a one-to-one interaction . In this way, the user will perceive our desire to establish a direct conversation.
Gathering inputs
Often, we can gather a lot of useful ideas and inputs in comments or DMs. In this case, it can be very useful to help us understand and identify those topics that the community would like us to talk about and that interest them the most.
So as to direct our content strategy precisely on the basis of those ideas , satisfying the curiosity and interests of those who follow us.
In this discussion, we must be careful not to ask the user for too much effort . With a low effort, even a more passive user could participate. An excellent tool to achieve this goal are Instagram stories that have different options to involve the user such as polls.
To measure your audience's involvement, it can be useful to also analyze engagement without just quantifying reactions and comments, but rather stimulating active participation.
Personalization
Unlike engagement, personalization does egypt numbers phone not concern the generality of users but their specificity . So in this case we can focus on the ways of responding to our consumer or user.
Although the methods may be different depending on the medium, the important thing is that there is always a one-to-one interaction . In this way, the user will perceive our desire to establish a direct conversation.
Gathering inputs
Often, we can gather a lot of useful ideas and inputs in comments or DMs. In this case, it can be very useful to help us understand and identify those topics that the community would like us to talk about and that interest them the most.
So as to direct our content strategy precisely on the basis of those ideas , satisfying the curiosity and interests of those who follow us.