IP telephony for an IT company: in just 1 month, a UIS partner and client reduced communication costs by

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Why should a business pay a telephony operator that raises prices for services during a crisis and does not provide quality work? What should you do if the operator is your partner, to whom you bring clients, and the clients then face endless problems and blame you for it


Our partner and at the same time user of our telephony allowed us to share the story of how he left these problems in the past.

Client

"Consult-KM" is engaged in the setup and maintenance of the Taiwan WhatsApp number Bitrix24 CRM system, as well as the creation of websites based on Bitrix24. It has been actively operating since 2018. As part of the affiliate program, the company brings clients to the IP telephony operator for business.

Problem
Before partnering with UIS and joining as a client, the company worked with 2 third-party operators.


1st operator
1. Connected clients at higher rates than initially promised. Because of this, clients made claims against Consult-KM as an intermediary.

2. Clients were dissatisfied with the functionality and complained about inconveniences.

3. No payments were made for the attracted leads. As a result, work under the partnership agreement turned out to be unprofitable.

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2nd operator
1. Partnership conditions were not favorable enough. When the operator was brought clients with a small budget, the percentage of remuneration decreased significantly.

2. At some point, the operator was not even interested in the leads provided. There was no need to even talk about compensation.

3. During the quarantine period of 2020, it was necessary to optimize expenses, but prices for the operator’s services, on the contrary, increased, which caused discomfort to Consult-KM as a direct client.

4. The recording of conversations worked unstable, and the price for this service was unreasonably high.

5. Integration with Bitrix24 was not deep enough – not all necessary telephony functions were built into the CRM system. In order for requests via callback and online chat forms to get into the CRM, it was necessary to use “cheats”. There were no necessary settings for correct processing of the call flow in the CRM.

6. Technical support responded to requests within 2-3 months.

When switching to UIS, there were concerns about the reliability of the new partner due to negative experience with the previous ones, including negativity from clients. But everything turned out completely differently!