What is an SLA (Service Level Agreement)?
Posted: Mon Mar 17, 2025 10:49 am
SLA (Service Level Agreement) stands for "service level agreement." But what is it and what is it for? Throughout this article, you'll learn all about this concept and also why it's important for your company to have an SLA for the services provided.
Group-427320753
An SLA is a service level agreement; that is, a contract rich people database that establishes responsibilities and obligations between a company and its customer, detailing the expectations both parties must meet regarding the quality of the service provided.
This document can be applied to any business, in any industry. For example, an SLA can be used when contracting technology services or when obtaining a credit card from a bank.
An SLA can also be used within a company. For example, by the Human Resources department to establish relationships with its staff.
When developing the SLA, it is also important to analyze potential risk scenarios in order to anticipate them.
How is SLA Calculated?
To calculate the SLA, you must first define the metrics that are significant to your business . Then, establish your goals and objectives . Finally, constantly monitor the results collected.
Group-427320753
An SLA is a service level agreement; that is, a contract rich people database that establishes responsibilities and obligations between a company and its customer, detailing the expectations both parties must meet regarding the quality of the service provided.
This document can be applied to any business, in any industry. For example, an SLA can be used when contracting technology services or when obtaining a credit card from a bank.
An SLA can also be used within a company. For example, by the Human Resources department to establish relationships with its staff.
When developing the SLA, it is also important to analyze potential risk scenarios in order to anticipate them.
How is SLA Calculated?
To calculate the SLA, you must first define the metrics that are significant to your business . Then, establish your goals and objectives . Finally, constantly monitor the results collected.