The main benefits of chatbots are related to the volume of service that can be carried out, without taking into account the cost of several employees to handle the volume of requests.
Furthermore, the chatbot is usually very direct and can deliver the information that users want, ensuring objectivity and also a good experience .
What bottlenecks can it solve?
Without a chatbot , you may have a high demand for requests to your support team, with repeated questions, causing a lot of time to be wasted.
With this solution, you will be able to serve a large number of users at the same time, without having to rely on physical attendants.
What are the best practices to apply?
To use a chatbot well , it is very important that you think about namibia mobile database the user experience. The user cannot simply contact a completely robotic and cold system.
You should create interactive messages, trying to humanize your chatbot as much as possible , but making it clear that it is an electronic service. It is also a good idea to give the person the option of contacting a physical attendant at any time.
5. Mobile applications
Many brands are investing in applications to build customer loyalty and also work on Customer Success , a process that aims to ensure customer satisfaction and success.
How do mobile apps work?
Most mobile apps are developed with the needs of the company and its audience in mind. They can provide relevant content, be a store or also provide access to customer service.
It is interesting that the company works well on the functionalities of the applications to meet the demands of its consumers, thinking about delivering a pleasant experience.