Total received messages
Posted: Wed Feb 19, 2025 8:33 am
The number of total received messages indicates how many total customer messages landed in your inbox. This can be for a set period on a single social channel or across all your social customer service platforms.
How to calculate total received messages
This one is simple math: just add together all the messages your customer service team received in the time period you’re interested in (whether an hour, a day or month).
Why total received messages matters
The number of messages your social customer service team receives in a south korea mobile database given period can reveal insights about your broader social media strategy. If you notice a spike in messages in a certain time period, consider what events may be contributing. A product launch may have been happening or a new social ad campaign could have rolled out. The response volume can help you understand customers’ reaction to these events.
The amount of incoming inquiries can also be affected by world events or customers’ social media posts about your brand (which is where social listening tools come in handy). Additionally, you can track total replies or response volume alongside this metric to add more context to the work your customer service team is doing.
How to calculate total received messages
This one is simple math: just add together all the messages your customer service team received in the time period you’re interested in (whether an hour, a day or month).
Why total received messages matters
The number of messages your social customer service team receives in a south korea mobile database given period can reveal insights about your broader social media strategy. If you notice a spike in messages in a certain time period, consider what events may be contributing. A product launch may have been happening or a new social ad campaign could have rolled out. The response volume can help you understand customers’ reaction to these events.
The amount of incoming inquiries can also be affected by world events or customers’ social media posts about your brand (which is where social listening tools come in handy). Additionally, you can track total replies or response volume alongside this metric to add more context to the work your customer service team is doing.