A person or group of people responsible for management

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2. Resources. Everything that is required to perform the process and work efficiently. For example, personnel, raw materials, technology, information. In our case, a manager, products, kitchen equipment, and so on.

3. Process Owner. and coordination within the process. The owner of the business bosnia and herzegovina phone number list process is responsible for its successful implementation. He or she is also involved in solving problems and implementing improvements. In our case, this is the manager of the establishment.

4. Process consumers and suppliers. Suppliers are those who provide input resources for the process. For example, product purchasing specialists or HR managers. A supplier is an external counterparty or the result of the activity of one of the specific (previous) processes in the organization.

Consumers are the recipients of the result of each process. Consumers can be both internal departments and the company's end customers. In our case, these are the people who received their rolls.

5. Process metrics. Specific, pre-established requirements or indicators that are used to evaluate the effectiveness of a process. They provide a way to measure how well the process is being performed and identify problems. For example, the speed and quality of order fulfillment.


If even one element is missing or does not work correctly, you can forget about the efficiency of business processes. It does not bring 100% benefit to the company, it needs to be adjusted. Therefore, the use of a process approach is necessary and important within any business.

Almost any large or medium-sized business can implement a process approach. It helps to effectively manage the internal work of a business. And including structuring it, finding successful solutions, ensuring more coordinated interaction between departments, and analyzing the company's business processes.