We want to show small businesses how they can communicate with their customers throughout the entire sales cycle in WhatsApp. To do this, we will look at the different areas:
appointment scheduling via WhatsApp
Pay via WhatsApp
WhatsApp customer satisfaction surveys
How often is WhatsApp used?
83% of our survey participants use WhatsApp. 4% used WhatsApp but no longer use it italy telegram data Almost half of them (44%) say they no longer want to use the messaging service due to privacy concerns. The remaining 11% have never used WhatsApp (69% because they don't need it, 15% because of privacy concerns).
The 4 most important areas of WhatsApp Business and what customers think of them
1. Make an appointment via WhatsApp
55% of WhatsApp users have already made an appointment with a business or service via WhatsApp. Users mainly made appointments for restaurants/bars, medical appointments and beauty services. 86% find making appointments via WhatsApp helpful or very helpful. Customers are very interested in the ease of making appointments and would often use the option if it were available.
appointment scheduling in WhatsApp
Businesses and services should implement appointment scheduling in WhatsApp. This can increase customer service's popularity and companies can open up a new channel of communication for their customers. Furthermore, when choosing a business or service, easy accessibility and appointment scheduling are important selection factors.