For the first time in the company’s
Posted: Thu Feb 06, 2025 8:23 am
Hstory, his team combined three major data sets. The first contained plan information from 12 different internal systems. The second contained information on 1,500 agents, including their photos, markets, and regional maps. The third data set represented all the information in the networks associated with Humana plans. If he had gone with traditional app development, he would have been given an eight-month deadline and a budget he declined to disclose. Using low-code, he built the app in eight weeks and for a quarter of the original estimate.
“I said, ‘Let’s go,’ because we had no other alternative. Eight kenya mobile database could easily turn into 12, and when you add up the dollars and the timeline, it was prohibitively expensive. The company couldn’t afford it. I don’t blame anyone for being skeptical about low-code. I wouldn’t have believed it myself if I hadn’t lived through it,” Battles said.
Five years later, COVID-19 hit. By then, Battles’ team had built a pharmacy locator app and was in the process of building a provider locator app. But the call center was flooded with calls asking how to find a COVID testing site. Worse, it was using a huge spreadsheet to answer these questions. Unsurprisingly, it wasn’t producing great results.
Battles’ team used the work on finding suppliers to replace the spreadsheet with an app that would help the call center save time and avoid customer frustration. Better yet, members could simply go to Humana’s website and quickly find a testing location, bypassing the call center. The app was built in four weeks, compared with the six to nine months Battles estimated it would have taken the traditional way.
“I said, ‘Let’s go,’ because we had no other alternative. Eight kenya mobile database could easily turn into 12, and when you add up the dollars and the timeline, it was prohibitively expensive. The company couldn’t afford it. I don’t blame anyone for being skeptical about low-code. I wouldn’t have believed it myself if I hadn’t lived through it,” Battles said.
Five years later, COVID-19 hit. By then, Battles’ team had built a pharmacy locator app and was in the process of building a provider locator app. But the call center was flooded with calls asking how to find a COVID testing site. Worse, it was using a huge spreadsheet to answer these questions. Unsurprisingly, it wasn’t producing great results.
Battles’ team used the work on finding suppliers to replace the spreadsheet with an app that would help the call center save time and avoid customer frustration. Better yet, members could simply go to Humana’s website and quickly find a testing location, bypassing the call center. The app was built in four weeks, compared with the six to nine months Battles estimated it would have taken the traditional way.