STEP 7. Train and develop account managers
Posted: Tue Jan 28, 2025 7:05 am
Suggest a solution.
Keep your promise.
When building an algorithm for working in conflict situations, do not forget to align it with the phases of development and duration of the conflict, make a list of conflict generators and exclude them from the workflow, adapt to different psychotypes, and most importantly, give account managers enough authority to resolve a difficult situation.
Here we need to dispel the myth that anyone can be an account manager, even the worst philippines rcs data sales manager, an assistant manager, or anyone else who has been assigned. In order not to lose hard-earned clients, account managers need to be trained and their professional suitability monitored. To do this:
organize a corporate library and cultivate a culture of reading in the team;
conduct regular corporate training and education - this can be done through invited specialists, experienced employees who are ready to share their knowledge with colleagues, department heads, etc.;
Conduct grading – assign each account manager a grade according to their skills, experience, and position, and take the grade into account when calculating motivation.
Keep your promise.
When building an algorithm for working in conflict situations, do not forget to align it with the phases of development and duration of the conflict, make a list of conflict generators and exclude them from the workflow, adapt to different psychotypes, and most importantly, give account managers enough authority to resolve a difficult situation.
Here we need to dispel the myth that anyone can be an account manager, even the worst philippines rcs data sales manager, an assistant manager, or anyone else who has been assigned. In order not to lose hard-earned clients, account managers need to be trained and their professional suitability monitored. To do this:
organize a corporate library and cultivate a culture of reading in the team;
conduct regular corporate training and education - this can be done through invited specialists, experienced employees who are ready to share their knowledge with colleagues, department heads, etc.;
Conduct grading – assign each account manager a grade according to their skills, experience, and position, and take the grade into account when calculating motivation.