Work on defense, then think about attack
Posted: Mon Jan 27, 2025 9:54 am
Because feedback is a very powerful weapon , sometimes it brings a smile to your face, sometimes it can be stabbed, but it remains a duty. It is not possible to have a business of any size and entity, without receiving and monitoring the thoughts of customers.
When you have a customer, you must not consider him, as many do, only as " the one who pays the bills ". The customer must be followed, pampered, and stayed close to him .
With the advent of technology this aspect has disappeared, but the mistake that is often made is precisely that technology can replace everything. This is not the case.
Human warmth, relationships and everything that revolves benin whatsapp number database around relationships, this (fortunately) cannot be replaced by any machine and the same primordial principles must necessarily be respected.
If you think about it, this is very convenient. Because it is convenient to keep customers and not lose them, because every time you lose a customer, then, you have to gain two, not one, otherwise you are at a loss.
As I mentioned in the article on referral marketing , the more a customer becomes attached to you, the longer their relationship will last, they will not abandon you and will most likely recommend you to other people, creating a strong positive word of mouth.
To conclude I want to leave you with a video by Beau Toskich that really struck me, a bit for the way he speaks, but certainly for the content. Frank, sincere and without mincing words and that's exactly what I like.Does your company have a specific market positioning?
When you have a customer, you must not consider him, as many do, only as " the one who pays the bills ". The customer must be followed, pampered, and stayed close to him .
With the advent of technology this aspect has disappeared, but the mistake that is often made is precisely that technology can replace everything. This is not the case.
Human warmth, relationships and everything that revolves benin whatsapp number database around relationships, this (fortunately) cannot be replaced by any machine and the same primordial principles must necessarily be respected.
If you think about it, this is very convenient. Because it is convenient to keep customers and not lose them, because every time you lose a customer, then, you have to gain two, not one, otherwise you are at a loss.
As I mentioned in the article on referral marketing , the more a customer becomes attached to you, the longer their relationship will last, they will not abandon you and will most likely recommend you to other people, creating a strong positive word of mouth.
To conclude I want to leave you with a video by Beau Toskich that really struck me, a bit for the way he speaks, but certainly for the content. Frank, sincere and without mincing words and that's exactly what I like.Does your company have a specific market positioning?