Article constructor inside the knowledge base
Posted: Sat Jan 25, 2025 4:44 am
Knowledge Base Article Builder
The title of the article corresponds to the title in search engines, and the description to the description. These fields affect the indexing of your articles and their positions in search results. If search engine optimization is important to you, write them in accordance with SEO rules.
To add images, videos, embeds with code, or a numbered list, select the Quick Insert menu in a new paragraph. Videos can only be placed as a link to YouTube and Vimeo.
Adding images and videos to a knowledge base article
Add Attachments Menu
The maximum file size you can upload to the knowledge base is 1 MB. If your file is larger than this, try reducing it by compressing the images.
If you want to save an article that is too early for users to see, uncheck "Publish in the knowledge base" at the bottom. To prevent search engines from seeing the article, uncheck "Index by search engines". By default, after you save an article, it is published in the knowledge base and begins to be indexed by search engines.
After saving the article, you can go to the page with it by clicking the preview button. This applies to both published and unpublished articles.
Knowledge Base Article Preview Mode Button
Use Preview to check your article before publishing.
10 Tips for Creating a Knowledge Base That People Will Use
Update your database with relevant content.
Make sure that any employee or client has access to the knowledge base at any time.
Write briefly and clearly.
Add more illustrations and video content to your articles.
Make a convenient search in the knowledge base.
Improve your content with user feedback.
Add the ability for support operators toquickly send knowledge base materials to online chat.
Optimize your knowledge base for SEO.
Analyze the effectiveness of your knowledge base.
Automate your knowledge base.
We talked about each step in more detail in the article “ Knowledge Base: How to Support a User Without Help from a Support Team .”
How to automate support with a knowledge base
You can automate answers to frequently asked questions and belgium email list relieve first-line support managers with the help of an AI bot .
This AI-powered tool can help you significantly reduce the load on your support team by answering customer questions instead of human operators.
AI bot will help:
Unload support. An AI bot can replace the first line of support and resolve some of the recurring questions that are covered in the knowledge base.
Respond outside of working hours. AI bot works 24/7 at the same speed. Formulates an answer in a minute.
Save the budget on hiring new employees. An AI bot costs 30% less than an operator's salary.
We wrote a big article about how to train an AI bot on your knowledge base to support users.
Want to automate support and delegate answers to frequently asked questions to an AI bot?
The tool will help replace first-line operators and reduce the response time to user questions to one minute.
The title of the article corresponds to the title in search engines, and the description to the description. These fields affect the indexing of your articles and their positions in search results. If search engine optimization is important to you, write them in accordance with SEO rules.
To add images, videos, embeds with code, or a numbered list, select the Quick Insert menu in a new paragraph. Videos can only be placed as a link to YouTube and Vimeo.
Adding images and videos to a knowledge base article
Add Attachments Menu
The maximum file size you can upload to the knowledge base is 1 MB. If your file is larger than this, try reducing it by compressing the images.
If you want to save an article that is too early for users to see, uncheck "Publish in the knowledge base" at the bottom. To prevent search engines from seeing the article, uncheck "Index by search engines". By default, after you save an article, it is published in the knowledge base and begins to be indexed by search engines.
After saving the article, you can go to the page with it by clicking the preview button. This applies to both published and unpublished articles.
Knowledge Base Article Preview Mode Button
Use Preview to check your article before publishing.
10 Tips for Creating a Knowledge Base That People Will Use
Update your database with relevant content.
Make sure that any employee or client has access to the knowledge base at any time.
Write briefly and clearly.
Add more illustrations and video content to your articles.
Make a convenient search in the knowledge base.
Improve your content with user feedback.
Add the ability for support operators toquickly send knowledge base materials to online chat.
Optimize your knowledge base for SEO.
Analyze the effectiveness of your knowledge base.
Automate your knowledge base.
We talked about each step in more detail in the article “ Knowledge Base: How to Support a User Without Help from a Support Team .”
How to automate support with a knowledge base
You can automate answers to frequently asked questions and belgium email list relieve first-line support managers with the help of an AI bot .
This AI-powered tool can help you significantly reduce the load on your support team by answering customer questions instead of human operators.
AI bot will help:
Unload support. An AI bot can replace the first line of support and resolve some of the recurring questions that are covered in the knowledge base.
Respond outside of working hours. AI bot works 24/7 at the same speed. Formulates an answer in a minute.
Save the budget on hiring new employees. An AI bot costs 30% less than an operator's salary.
We wrote a big article about how to train an AI bot on your knowledge base to support users.
Want to automate support and delegate answers to frequently asked questions to an AI bot?
The tool will help replace first-line operators and reduce the response time to user questions to one minute.