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Those who are already thinking about purchasing most often ask about tariffs. If a problem occurs due to the company's fault, it will be fixed and will not happen again. If the problem is on the client’s side, then here too we will solve it quickly and without any problems. And we train all our employees to be committed to dealing with any issues. Every Wazzup customer service employee knows that: there are no bad clients; the client is not required to understand the service; even if he is negative and screams at the top of his lungs, it didn’t just come out of nowhere; You can joke and lighten the mood, you can even throw memes if it doesn't interfere with solving the problem. Support is people, first and foremost. This is how Wazzup's customer service works, screenshot 3 Wazzup case, how we communicate with clients Our values ​​are based on human attitude.



We have this very well developed denmark phone number list from the very denmark phone number list beginning and it came straight from Kostya Kiryushichev, the founder of Wazzup. You need to talk to clients like friends. Not like friends, but also without formality and cliched phrases. It should be normal communication, especially since we communicate in messengers mainly. And it works, damn, like magic. We had a situation where two employees received the highest marks, but they worked differently. That is, one spoke in very simple phrases. Literally - he said it like it was cut off. Like this. . So that the client understood exactly what she was saying. Both of them had the maximum score. And how it works is unclear. Different clients may like absolutely polar approaches Lina Kareva, head of customer service at Wazzup In short: quality customer service Customer service is the compliance with the client’s expectations and requests from the service, communication with the company’s employees, and problem solving.



The customer service department works to meet the customer's request. It also communicates with the customer if something goes wrong or if there are questions. Customer service performance is assessed by customer satisfaction . NPS - evaluates loyalty or attitude towards the company. CSAT — satisfaction with a specific action. The work of the support service, etc. CES — evaluates simplicity and convenience, how much effort the client has to spend on interacting with the company. For example, how easy it is to order a sofa. Recipe for quality customer service from Wazzup. Stay human . The service should be based on people. Focus on their training and building a knowledge base. Don't keep them waiting . Regardless of the type of customer questions, they should always be contacted by a competent specialist.