It is about good consumer experience
Posted: Tue Jan 21, 2025 11:04 am
SMM Dmitry Dementiy Date of publication: 9 Jul 2013 8 minutes 7 626 Small businesses have a significant advantage over large companies in this regard. Small firms often literally know each client by name. They cannot afford to ignore customer experience. Good service conditions and positive emotions that the client experiences when communicating with the company's employees often remain the only effective antidote to dumping, technology, range of products and other weapons of transnational giants.
In the era of globalization, small firms survive by seeing an individual in each thailand email list potential and existing client. Consumer experience is a set of cognitive attitudes and emotional experiences that a buyer receives during interaction with a seller. This experience is formed throughout the entire period of interaction - from receiving information about a product/service and supplier to stopping using the relevant product/service.
Don’t think you’re providing a good customer experience if they don’t directly express their dissatisfaction and continue to buy your product. They may simply have no choice, so they come back to you again and again. But even if you’re the only water seller in the desert, don’t allow yourself to ignore the customer’s interests. Remember, people tend to actively express dissatisfaction.
In the era of globalization, small firms survive by seeing an individual in each thailand email list potential and existing client. Consumer experience is a set of cognitive attitudes and emotional experiences that a buyer receives during interaction with a seller. This experience is formed throughout the entire period of interaction - from receiving information about a product/service and supplier to stopping using the relevant product/service.
Don’t think you’re providing a good customer experience if they don’t directly express their dissatisfaction and continue to buy your product. They may simply have no choice, so they come back to you again and again. But even if you’re the only water seller in the desert, don’t allow yourself to ignore the customer’s interests. Remember, people tend to actively express dissatisfaction.