Scenario: Driving to booking with triggered SMS messages
Posted: Tue Jan 21, 2025 4:43 am
The user signed up to view the apartment.
The manager changed the status in CRM to “Scheduled for viewing.”
Immediately after registering for a viewing, the user will receive a message on WhatsApp confirming the meeting.
8 hours before the meeting, the user will receive a message on WhatsApp asking to confirm the meeting.
If the user has confirmed the meeting or has not responded to the message, then 2 hours before the meeting he will receive an SMS message with a reminder about the meeting.
If the user says that he will not come, then this information goes to the manager, who can call the client, clarify the reason and reschedule the meeting, if possible.
Bringing an apartment to offline viewing with cascading messages
Bringing to the reservation
The greatest chances of concluding a deal are in the first 2 weeks after viewing the apartment. Therefore, during this period, it is worth actively communicating with users and telling them about their purchasing options. Carrot quest tools help maintain communication with the user after viewing the property.
The purpose of the script is to automatically direct users to make a reservation after viewing the property.
How the script works
The user viewed the apartment at a meeting with the manager and the status in the CRM was changed to “Meeting took place”.
After 2 days, the user receives the first message via SMS. For example, you can tell about a reduced mortgage rate for your clients.
The user receives the following messages once every 2-3 days for 12 days after the first message.
SMS messages are better for this scenario because you can't unsubscribe from them. This means that the user is more likely to read your messages.
Reaching bookings with triggered SMS messages
The next stage of the funnel is conversion into a purchase. At this stage, the sales department plays a key role, handling customer objections and selecting suitable terms of the deal. Carrot quest tools cannot influence the user's decision to purchase a property, so this guide will not include scenarios for conversion into a purchase.
Repeat sales
Carrot quest tools help to stimulate users to repeat purchases. Showed list of sweden cell phone number mechanics with trigger messages after purchase and with scheduled messages to improve customer experience.
Mechanics: trigger messages by status in CRM after purchase
Scenario: collecting requests for repeat purchases
The purpose of the script is to automate repeat sales.
How the script works
The user bought an apartment, but did not buy a parking space. The user is subscribed to a Telegram bot.
Two days after the deal is concluded, the user receives a message in the Telegram bot with a discount on a parking space.
This scenario can be implemented via email and WhatsApp.
Collection of applications for the purchase of related products
Mechanics: regular mass mailings after purchase
Scenario: Encouraging users to make repeat purchases
The purpose of the script is to improve customer experience, relieve the customer service department by answering important customer questions in the newsletter.
How the script works
The manager changed the status in CRM to “Scheduled for viewing.”
Immediately after registering for a viewing, the user will receive a message on WhatsApp confirming the meeting.
8 hours before the meeting, the user will receive a message on WhatsApp asking to confirm the meeting.
If the user has confirmed the meeting or has not responded to the message, then 2 hours before the meeting he will receive an SMS message with a reminder about the meeting.
If the user says that he will not come, then this information goes to the manager, who can call the client, clarify the reason and reschedule the meeting, if possible.
Bringing an apartment to offline viewing with cascading messages
Bringing to the reservation
The greatest chances of concluding a deal are in the first 2 weeks after viewing the apartment. Therefore, during this period, it is worth actively communicating with users and telling them about their purchasing options. Carrot quest tools help maintain communication with the user after viewing the property.
The purpose of the script is to automatically direct users to make a reservation after viewing the property.
How the script works
The user viewed the apartment at a meeting with the manager and the status in the CRM was changed to “Meeting took place”.
After 2 days, the user receives the first message via SMS. For example, you can tell about a reduced mortgage rate for your clients.
The user receives the following messages once every 2-3 days for 12 days after the first message.
SMS messages are better for this scenario because you can't unsubscribe from them. This means that the user is more likely to read your messages.
Reaching bookings with triggered SMS messages
The next stage of the funnel is conversion into a purchase. At this stage, the sales department plays a key role, handling customer objections and selecting suitable terms of the deal. Carrot quest tools cannot influence the user's decision to purchase a property, so this guide will not include scenarios for conversion into a purchase.
Repeat sales
Carrot quest tools help to stimulate users to repeat purchases. Showed list of sweden cell phone number mechanics with trigger messages after purchase and with scheduled messages to improve customer experience.
Mechanics: trigger messages by status in CRM after purchase
Scenario: collecting requests for repeat purchases
The purpose of the script is to automate repeat sales.
How the script works
The user bought an apartment, but did not buy a parking space. The user is subscribed to a Telegram bot.
Two days after the deal is concluded, the user receives a message in the Telegram bot with a discount on a parking space.
This scenario can be implemented via email and WhatsApp.
Collection of applications for the purchase of related products
Mechanics: regular mass mailings after purchase
Scenario: Encouraging users to make repeat purchases
The purpose of the script is to improve customer experience, relieve the customer service department by answering important customer questions in the newsletter.
How the script works