Sleekflow may seem like an attractive and comprehensive option. However, its main drawback is that it is not designed for all types of businesses. Therefore, it is useful to have other equally effective and productive solutions, such as Callbell .
Callbell is a complete and cost-effective alternative, key features of paytm being a multi-agent and multi-channel platform more accessible than Sleekflow. Because it is cheaper, small and medium-sized businesses can purchase the basic plan at affordable costs, with all the main features that companies need today, it provides metrics that measure agent performance, facilitates the internal communication process of the company and tools to improve your company's customer service.
Unlike Sleekflow, Callbell is a stable and easy-to-use platform . The platform is very simple and onboarding doesn’t take much time, however, the biggest advantage of Callbell is the support, as their agents are always ready to help you at any time.
Although it is a comprehensive tool, it is expensive and therefore not accessible to start-up companies. Moreover, you would be paying for a service with advanced features, with characteristics that will not be useful to you at that time.
Advantages and disadvantages
Benefits
a) Categorization of contacts
Allows you to segment and tag contacts to facilitate the delivery of promotional messages and retargeting campaigns.
b) Message Automation and Chatbots
This tool will allow you to create quick answers to streamline query flow and set up chatbots to answer common user questions.
c) Integrated CRM
This is one of the most effective tools for managing customer relationships. You will be able to centralize and organize your customer data to offer a complete and satisfactory service.
d) Payment links
The sales process is made much easier, faster and safer for the user by integrating direct payment links into the chat.
Disadvantages
a) Complexity of use
The platform can be confusing for beginners, onboarding sales agents is complicated, and the support service is sometimes very rambling.