Another bot sends daily reminders to sales staff and project managers about expected and overdue incomings.

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Chatbot with payment reminders
A separate chatbot informs which clients are running out of hosting. It also shows a summary of customers for the next month.

On Mondays, our manager's chatbot reminds staff to prepare a financial plan for the week.

Another program helps control customer satisfaction. After the project is delivered, it asks the customer via WhatsApp if he is satisfied with the work of our specialists. If the answer is positive, the chatbot offers an hour of technical support and asks to leave a review. When the client is dissatisfied, the program asks him about the reasons. Then all the answers are sent to the manager and sorted out separately.

Chatbot with feedbackChatbot with reviews
How difficult is it to create a chatbot and is it necessary to denmark email list create one separately for Telegram, Vkontakte, WhatsApp
There are solutions on the market that combine all social networks and messengers into a single communication platform. That is, they write to you, for example, from Telegram, Vkontakte, WhatsApp, and everything comes to you in a single chat where your employees work. At the same time, you can control the employee's workload, connect other employees to the chat, or transfer the chat to another employee. You can see analytics for each employee and generally control this process well. Thus, you will not have to keep many windows with messengers and social networks open, and you will be able to distribute the workload and control the quality of communications. In addition, all dialogues will be linked to the desired client.

For example, Bitrix24 has such functionality, it’s called “Open Lines”.

And as you probably already guessed, a single communication platform allows you to write a single chatbot for all messengers and social networks. Such automation will save a lot of resources, both on writing chatbots for each communication channel separately, and on aggregating all data (as a result of processing incoming requests) and their further use.

What do you need to launch a chatbot and Open Lines in Bitrix24?
To set up simple chatbots, a special constructor is enough. But if the bot should work with all messengers and perform various actions in external programs, you will need an integrator. For example, IPG. We have been setting up chatbots for over 5 years.

We will be happy to answer your questions. Call 7 (343) 310-20-00. Or write to [email protected] .